Moga Tote

Hi Lorraine, sorry you weren’t completely satisfied with your purchase. I actually did reply to your email the day it was received, but unfortunately I never heard back from you. In my email I explained that what you’re seeing isn’t watermarks, but instead the natural markings of the beautiful hide used to make your tote.

Here at Lost Little One we only use veg-tanned goats leather. This is the more natural way of tanning and dying the leather. What this means for the lighter tones is that you can generally see the markings of the hide that naturally occur on the skin, just like our skin every hide is different. We do talk about our leather in depth on each product page, as it’s something we’re really proud of.

I also explained that although we don't consider these markings a fault, it's important to me that my customers are happy with their purchases. As every bag is different with unique markings, I offered to swap the bag you received for a tan tote that has a 'cleaner' appearance or gave you the option to opt for a darker colour (vintage brown, dark brown or black), as the darker the colour the less noticeable any natural markings are.

Feel free to reply to my email to chat further.

Warm regards
Dominique